Refund policy

Effective Date: August 1, 2026

At Spelnov, we want customers to feel confident when purchasing from our store.

This Return, Refund & Exchange Policy applies to products purchased from Spelnov, including both digital products and any physical products offered on our website.

Return Window

Spelnov accepts eligible return and refund requests within 30 calendar days after delivery.

For digital products, electronic delivery is considered the delivery date.

For physical products, the delivery date shown by the applicable shipping carrier is generally considered the delivery date.

Requests submitted after the 30-day period may not be accepted unless required by applicable law.

Products Eligible for Return

Spelnov accepts eligible returns for both:

Defective products
Non-defective products, including eligible change-of-mind returns

Products must meet the applicable conditions described below.

Physical Products

Physical Product Condition

Physical products must be returned in new condition.

To qualify for a standard return, the item must:

Be unused
Be unworn, where applicable
Be in substantially the same condition in which it was received
Include original packaging where reasonably applicable
Include any accessories or components originally supplied with the product

Products that have been materially used, damaged by the customer, altered, or returned in a condition that prevents resale as new may not qualify for a refund.

Physical Return Method

Eligible physical products must be returned by mail.

Spelnov does not currently offer in-store returns or designated physical drop-off locations.

Before mailing a return, contact us at:

Email: vaneejewels65@gmail.com
Phone: +1 (623) 562-9513

Please provide your:

Full name
Order number
Email address used for the purchase
Product being returned
Reason for the return

After your request has been reviewed, we will provide applicable return instructions.

Authorized physical returns should be sent to:

Spelnov

3208 N LOOKOUT ST

CLAREMONT, NC 28610

United States

Customers should not mail a return before contacting us so that we can correctly identify and process the package.

Return Label and Return Shipping

Customers are responsible for arranging the return shipping label for physical returns.

Unless otherwise required by law or agreed to by Spelnov in writing, the customer is responsible for the cost of mailing the returned product to us.

We recommend using a trackable shipping service when returning physical merchandise.

Spelnov is not responsible for return packages that are lost before reaching our return address.

Defective, Damaged or Incorrect Products

If you receive a physical product that is defective, damaged, incorrect, or materially different from what you ordered, contact us within the 30-day return period.

Please provide your order number and photographs of the issue where appropriate.

Depending on the circumstances, we may offer:

A replacement
An exchange
A refund
Another appropriate resolution

Digital Products

Spelnov sells digital products including editable invitation templates and related digital designs.

Digital products are delivered electronically and cannot be physically mailed back to us.

Digital Product Return and Refund Window

Eligible digital products are covered by the same 30-day return and refund period.

The 30-day period begins when electronic access to the product is delivered or made available to the customer.

Digital Product Condition

For non-defective or change-of-mind requests, a digital product should remain substantially unused.

This generally means that the customer has not materially edited, reproduced, distributed, or otherwise substantially used the purchased digital product.

Because a customer may need to access a digital product to discover a technical problem, accessing the product does not prevent a customer from contacting us regarding:

A defective digital product
Incorrect digital content
Access problems
Technical problems
A product materially different from its description

How to Return a Digital Product

Digital products do not require physical mailing.

To request a digital return, refund, or exchange, contact:

Email: vaneejewels65@gmail.com
Phone: +1 (623) 562-9513

Please provide:

Your name
Order number
Purchase email
Product purchased
Reason for your request

There is no physical return label or shipping charge for a digital product because no physical item is returned.

Where applicable, access to a refunded or exchanged digital product may be discontinued.

Exchanges

Spelnov accepts eligible exchanges within the 30-day return period.

Physical Product Exchanges

An eligible physical product may be exchanged for another available product after the original product meets our return requirements.

Replacement availability cannot be guaranteed.

Digital Product Exchanges

Eligible digital products may be exchanged for another appropriate digital product when approved by Spelnov.

Where a replacement product has a different price, we may provide instructions regarding any applicable price difference.

Restocking Fee

Spelnov charges no restocking fee for approved returns.

Restocking fee: $0.00

Refund Processing Time

Once an eligible return has been received, reviewed, and approved, Spelnov will process the applicable refund within 10 days.

For digital products that do not require a physical return, the refund will be processed within 10 days after the refund request has been approved.

Refunds are issued to the original payment method whenever possible.

After Spelnov issues the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

Order Cancellations

Digital Orders

Because digital products are normally delivered immediately after successful payment, cancellation may only be possible before digital access has been issued.

If access has already been provided, customers may request a return or refund under the 30-day policy described above.

Physical Orders

Physical orders may be cancelled before shipment when reasonably possible.

Once an order has been shipped, it can no longer be cancelled as an unshipped order. The customer may instead request an eligible return after delivery.

Non-Returnable Situations

Spelnov may refuse a return or refund where:

The 30-day return period has expired
A physical product has been materially used or damaged by the customer
A physical product has been altered after delivery
A digital product has been substantially used, redistributed, reproduced, or exploited and there is no defect or other qualifying issue
There is reasonable evidence of fraud or refund abuse
The purchase violates our Terms of Service

These limitations do not affect rights that cannot legally be excluded.

Consumer Rights

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be waived under applicable federal or state law in the United States.